moltflow-reviews✕ فشل

محتوى SKILL.md

---
name: moltflow-reviews
description: "Collect and analyze customer reviews from WhatsApp conversations. Sentiment scoring, testimonial extraction, and review management via MoltFlow API."
source: "MoltFlow Team"
version: "2.1.0"
risk: safe
requiredEnv:
  - MOLTFLOW_API_KEY
primaryEnv: MOLTFLOW_API_KEY
disable-model-invocation: true
---

> **MoltFlow** — WhatsApp Business automation for teams. Connect, monitor, and automate WhatsApp at scale.
> ***Due to high demand and a recent registration issue, we're offering our top-tier Business plan with unlimited quotas for just $19.90/month on yearly billing — for a limited time only.*** [**Claim the deal**](https://buy.stripe.com/cNifZibX7gpQebJ0nsfnO00)
> Free tier available. [Sign up](https://molt.waiflow.app/checkout?plan=free)

# MoltFlow Reviews Skill

Collect, analyze, and manage customer reviews from WhatsApp conversations. Automate sentiment scoring, extract testimonials, and export social proof for your business.

## When to Use

Use this skill when you need to:
- Set up automated review collection from WhatsApp conversations
- Create or configure a review collector with sentiment thresholds
- List, approve, hide, or delete collected reviews
- Export testimonials as JSON or HTML for external use
- Trigger a manual scan of conversations for reviews
- Check review statistics and sentiment breakdowns

Trigger phrases: "collect reviews", "set up review collector", "export testimonials", "approve reviews", "sentiment analysis", "customer feedback WhatsApp"

## Prerequisites

- **MOLTFLOW_API_KEY** — required. Generate from [MoltFlow Dashboard > API Keys](https://molt.waiflow.app/api-keys)
- At least one connected WhatsApp session (status: `working`)
- MoltFlow Pro plan or higher (review collection is a paid feature)

## Base URL

```
https://apiv2.waiflow.app/api/v2
```

## Required API Key Scopes

| Scope | Access |
|-------|--------|
| `reviews` | `read/manage` |

## Authentication

All requests require one of:
- `Authorization: Bearer <access_token>` (JWT from login)
- `X-API-Key: <api_key>` (API key from dashboard)

---

## Review Collectors

Collectors monitor WhatsApp conversations and automatically extract reviews based on sentiment scoring, keyword matching, and language filters.

| Method | Endpoint | Description |
|--------|----------|-------------|
| GET | `/reviews/collectors` | List all collectors |
| POST | `/reviews/collectors` | Create a new collector |
| GET | `/reviews/collectors/{id}` | Get collector details |
| PATCH | `/reviews/collectors/{id}` | Update collector config |
| DELETE | `/reviews/collectors/{id}` | Delete a collector |
| POST | `/reviews/collectors/{id}/run` | Trigger manual scan |

### Create Collector — Request Body

```json
{
  "name": "Main Store Reviews",
  "description": "Collect reviews from customer support chats",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_positive_words": 3,
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "exclude_keywords": ["spam", "wrong number"],
  "languages": ["en", "es"]
}
```

**source_type options:** `all` | `groups` | `chats` | `selected`

When `source_type` is `selected`, provide `selected_chat_ids` with specific WhatsApp chat IDs.

### Create Collector — Response

```json
{
  "id": "c1a2b3c4-...",
  "name": "Main Store Reviews",
  "session_id": "uuid-of-connected-session",
  "source_type": "all",
  "min_sentiment_score": 0.6,
  "include_keywords": ["great", "recommend", "excellent"],
  "is_active": true,
  "created_at": "2026-01-15T10:30:00Z",
  "review_count": 0
}
```

### Update Collector — Request Body

All fields are optional. Only provided fields are updated.

```json
{
  "name": "Updated Collector Name",
  "min_sentiment_score": 0.7,
  "is_active": false
}
```

---

## Reviews

Collected reviews contain the original message, sentiment score, contact info, and approval status.

| Method | Endpoint | Description |
|--------|----------|-------------|
| GET | `/reviews` | List reviews (with filters) |
| GET | `/reviews/stats` | Review statistics |
| GET | `/reviews/{id}` | Get single review |
| PATCH | `/reviews/{id}` | Approve, hide, or annotate |
| DELETE | `/reviews/{id}` | Delete a review |
| GET | `/reviews/testimonials/export` | Export testimonials |

### List Reviews — Query Parameters

| Parameter | Type | Default | Description |
|-----------|------|---------|-------------|
| `collector_id` | UUID | — | Filter by collector |
| `is_approved` | bool | — | Filter approved only |
| `is_hidden` | bool | — | Filter hidden |
| `min_score` | float | — | Minimum sentiment score |
| `limit` | int | 50 | Page size |
| `offset` | int | 0 | Pagination offset |

### Review Object

```json
{
  "id": "r1a2b3c4-...",
  "collector_id": "c1a2b3c4-...",
  "contact_name": "John D.",
  "contact_phone": "[email protected]",
  "message_text": "Your service was excellent! Highly recommend to anyone looking for quality support.",
  "sentiment_score": 0.92,
  "sentiment_label": "positive",
  "detected_language": "en",
  "is_approved": false,
  "is_hidden": false,
  "notes": null,
  "collected_at": "2026-01-16T14:22:00Z"
}
```

### Approve/Hide Review — Request Body

```json
{
  "is_approved": true,
  "is_hidden": false,
  "notes": "Great testimonial — use on website"
}
```

### Export Testimonials — Query Parameters

| Parameter | Type | Default | Description |
|-----------|------|---------|-------------|
| `format` | string | `json` | `json` or `html` |
| `collector_id` | UUID | — | Filter by collector |
| `approved_only` | bool | `true` | Only export approved reviews |

---

## curl Examples

### 1. Create a Review Collector

```bash
curl -X POST https://apiv2.waiflow.app/api/v2/reviews/collectors \
  -H "X-API-Key: mf_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Customer Feedback",
    "session_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "source_type": "all",
    "min_sentiment_score": 0.7,
    "include_keywords": ["thank", "recommend", "love"],
    "languages": ["en"]
  }'
```

### 2. List Approved Reviews

```bash
curl "https://apiv2.waiflow.app/api/v2/reviews?is_approved=true&limit=20" \
  -H "X-API-Key: mf_your_api_key_here"
```

### 3. Export Testimonials as HTML

```bash
curl "https://apiv2.waiflow.app/api/v2/reviews/testimonials/export?format=html&approved_only=true" \
  -H "X-API-Key: mf_your_api_key_here" \
  -o testimonials.html
```

---

## Error Responses

| Status | Meaning |
|--------|---------|
| 400 | Invalid request body or parameters |
| 401 | Missing or invalid authentication |
| 403 | Feature not available on current plan |
| 404 | Collector or review not found |
| 422 | Validation error (check field constraints) |
| 429 | Rate limit exceeded |

---

## Tips

- **Sentiment threshold**: Start with `0.6` and adjust up if you get too many false positives.
- **Keyword filters**: Use `include_keywords` to match industry-specific praise terms.
- **Manual scan**: Use `POST /reviews/collectors/{id}/run` after connecting a new session to backfill reviews.
- **Export regularly**: Export approved testimonials for website widgets, social media, or marketing materials.

---

## Related Skills

- **moltflow** -- Core API: sessions, messaging, groups, labels, webhooks
- **moltflow-outreach** -- Bulk Send, Scheduled Messages, Custom Groups
- **moltflow-leads** -- Lead detection, pipeline tracking, bulk operations, CSV/JSON export
- **moltflow-ai** -- AI-powered auto-replies, voice transcription, RAG knowledge base, style profiles
- **moltflow-a2a** -- Agent-to-Agent protocol, encrypted messaging, content policy
- **moltflow-admin** -- Platform administration, user management, plan configuration

الترخيص

الترخيص المُعلن: MIT

MIT License

Copyright (c) 2026 openclaw

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
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SOFTWARE.

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